Pritesh Ganatra

British Technology Solutions

Your technology problem solver ...

Have you been consulting ChatGPT, Gemini or Claude when choosing business IT solutions?

Pritesh Ganatra

CREATED BY PRITESH GANATRA

Published: 29/09/2026 @ 09:00AM
#AccountancyIT #Microsoft365 #DeviceManagement #EndpointSecurity #CloudBackup

I was approached after an accountancy practice posted a request for quotations for its IT requirements. On the face of it, there was nothing unusual. They needed to consider Microsoft 365, device management, endpoint security, cloud backup, and ongoing IT support. All perfectly sensible considerations for a professional services business ...

Are you utilizing ChatGPT, Gemini, or Claude for guidance when selecting business IT solutions?

Are you utilizing ChatGPT, Gemini, or Claude for guidance when selecting business IT solutions?

What caught my attention was just how specific the shopping list had become before an IT provider had even been involved. It specified Microsoft 365 Business Premium and Business Basic licences, Microsoft Intune, Sophos Endpoint Protection, AvePoint backup and even a Windows 365 Cloud PC with a particular processor, memory and storage configuration.

The problem is that specifying the technology should
usually come after understanding the business!

Before recommending those products, I would like to understand how the team works, which applications they use, where their data is stored, how people access systems remotely, what devices they already have, and what security arrangements are currently in place.

For an accountancy practice in particular, I would also want to understand the sensitivity of the information being handled, their backup and recovery expectations, and any particular compliance requirements. Only then can we decide which combination of products and services is appropriate.

AI can be incredibly useful here. It can explain terminology, suggest questions to ask, and help a business owner understand the available options. The danger comes when that research becomes a substitute for proper IT discovery.

AI can give you a very convincing answer to the question you asked, but it doesn't necessarily know about the important questions you didn't know to ask.

There's also a commercial issue here. If you give several IT companies an identical shopping list and simply ask for prices, you're effectively asking them to compete on the basis of supplying somebody else's proposed solution. A good IT provider should do more than sell licences and install software. They should be challenging assumptions and making sure you're spending money in the right places.

The final solution might actually look very similar to that original shopping list. Equally, a proper consultation might uncover a simpler, more secure or more cost-effective approach. So by all means ask ChatGPT what it thinks when you're choosing business IT solutions.

Just don't be surprised when your IT consultant starts asking questions back.

Until next time ...

PRITESH GANATRA

Your technology problem solver

Would you like to know more?

If anything I've written in this blog post resonates with you and you'd like to discover more about choosing business IT solutions (without needing to ask AI), it may be a great idea to give me a call on 01604 926100 or take a look at my website, which you can find by clicking here.

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#AccountancyIT #Microsoft365 #DeviceManagement #EndpointSecurity #CloudBackup

About Pritesh Ganatra ...

Pritesh Ganatra 

The word 'Technology' has too many connotations in today's world! Where do we start? Simple terms like 'IT' and 'Telecoms'? or terms that appear NOT to have an actual meaning at all!, e.g. 'Internet of Things (IoT). Technology also encompasses specialist products and services like 'Rugged' and 'Tough' android devices, Lone Worker Software, panic alarm devices, smart energy devices, low energy lighting, credit card terminal (PCI DSS) security, indoor/ outdoor Wi-Fi systems, Ultrafast Gigabit internet connectivity, access control systems, industrial IoT circuit controllers.

BTS UK can consult from simple solutions to the most complex, provide some of the products through a wholesale channel, bring together a multi-disciplined 'Task Force' to deliver and implement complete Technology 'projects'.

I am your technology problem solver and I look forward to helping you.

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