What is the looming 'big switch off' of the PSTN and ISDN networks?

The Telecoms industry is preparing to switch off the PSTN and ISDN networks, meaning businesses will need to switch to VoIP by December 2025 to avoid losing their phone numbers.

How many support staff should a VoIP vendor have?

It is important to consider the number of support staff a VoIP vendor has, as this can determine the level of assistance and reliability they can offer.

What should be considered when choosing a VoIP vendor?

When considering a VoIP vendor, it is important to ask about their resilience, multi-point routing, and data protection measures. It is also important to ensure that their support staff are knowledgeable and honest about their products.

Why is it important for technology professionals to be upfront and straightforward?

In the face of industry changes and pressure to upgrade technology, it is more important than ever for technology professionals to be honest and ethical in their sales pitches. This ensures that businesses are not sold unnecessary or inadequate solutions that can hinder their operations.

The Importance Of Being Earnest

CREATED BY PRITESH GANATRA

Published: 12/05/2026 @ 09:00AM
#PeopleBuyFromPeople #TechnologyPressure #BusinessTech #WorkspaceTech #FearOfFallingBehind

I still believe in the notion that 'people buy from people', however, we seem to be in a world where people are being pressured into buying technology for the fear that their business will fail or be left behind if they don't introduce the latest tech into their workspace ...

Being earnest is crucial in maintaining authenticity and sincerity in one's actions and words

Aside from Cybersecurity products and services, the biggest and latest incentive for change is from the Telecoms industry. The looming Openreach 'big switch off' of the PSTN and ISDN networks is fast approaching. VoIP is in fashion in a forceful sense, as on this occasion, we have no option but to look at Internet Telephony.

If you do not port your number to a VoIP provider
by 31st January 2027, you could face losing it!

Please note that, due to the approximately 2 million legacy emergency call systems that rely solely on a single analogue line, Openreach is reviewing the way forward to switch off the entire network without affecting the vulnerable.

You and your business are now entirely reliant on experts and specialists for advice, as a multitude of salespeople will come knocking on your door due to this full-scale industry change.

When considering a VoIP vendor, here are some of the questions to ask:

What resilience does the Hosted Telephony provider offer?Regarding multi-point routing, do they have their own diverse, routed internet connections to ensure your number stays on, even if one of their connections drops?
Are the platforms UK-based? For example, is the software housed in UK data centres? You will be surprised to learn that many systems use servers overseas, which may pose data protection issues.
How many support staff do they have? Now, more than ever, we need to look for people who value earnestness. Selling technology is an art form, and the best salespeople should also know their technical stuff to ensure that whatever they implement enhances your business, not hinders it.

I write this with all sincerity, and I have clients who have gone to alternate suppliers, dazzled by slick sales talk, fancy presentations and hardware, then suffered weeks of agony trying to implement the solutions that they have signed up to, only to be told by the technical engineer that, in fact, the system will NOT do what the salesperson said it would do.

This is not a one-off incident!

I hear this time and time again, and it brings me great pain to see that someone in my trade, industry and profession has not done the honourable thing. Customers are often signed into long service contracts and even longer lease agreements (usually 7 years) for expensive equipment that they don't actually need to run their business.

I want your business to run smoothly; that's the whole idea of technology. It's more important than ever that technology professionals be upfront and straightforward when upgrading their customers' businesses to an up-to-date system.

As far as VoIP/SIP technology is concerned, getting the right solution (when there are over 100 choices) means that the person selling/demonstrating to you must, on all accounts, be ethical and honest about their chosen product.

They must ensure it fits your business requirements like a tailored silk glove.

Until next time ...

PRITESH GANATRA
Your technology problem solver

Would you like to know more?

If anything I've written in this blog post resonates with you and you'd like to discover more about VOIP, the big switch off, the right technology for your business or being earnest in the sales process, it may be a great idea to give me a call on 01604 926100 or take a look at my website which you can find by clicking here.

Share the blog love ...

Buffer

Facebook

Twitter

#PeopleBuyFromPeople #TechnologyPressure #BusinessTech #WorkspaceTech #FearOfFallingBehind

About Pritesh Ganatra ...

The word 'Technology' has too many connotations in today's world! Where do we start? Simple terms like 'IT' and 'Telecoms'? or terms that appear NOT to have an actual meaning at all!, e.g. 'Internet of Things (IoT). Technology also encompasses specialist products and services like 'Rugged' and 'Tough' android devices, Lone Worker Software, panic alarm devices, smart energy devices, low energy lighting, credit card terminal (PCI DSS) security, indoor/ outdoor Wi-Fi systems, Ultrafast Gigabit internet connectivity, access control systems, industrial IoT circuit controllers.

BTS UK can consult from simple solutions to the most complex, provide some of the products through a wholesale channel, bring together a multi-disciplined 'Task Force' to deliver and implement complete Technology 'projects'.

I am your technology problem solver and I look forward to helping you.

More blog posts for you to enjoy ...

		Are you safeguarding your AI Agents against hackers? Today's AI headlines are full of excitement about autonomous AI agents. These digital assistants are rapidly evolving from chatbots into intelligent systems that can book meetings, respond to customers, update databases, anal...
		AI may be stealing headlines, but quantum security just can't be ignored Artificial Intelligence continues to dominate boardroom discussions and technology strategies, but while organisations focus on AI adoption, another significant shift is quietly gathering pace. For the telecommunications sect...
		Spending billions on AI startups: A Disturbing Trend in Valuations The madness of spending billions on AI startups raises alarm over staggering valuations and the implications for society. Many of these companies focus on trivial applications while genuinely innovative solutions remain sidel...
		Datacentres demand power and water: how will AI affect our resources? As the ascent of datacentres keeps accelerating, driven by advancements in generative AI and quantum processors, the demands for electricity and water are growing alarmingly. This surge not only strains resources, but also ha...
		The Essential Role of Two Factor Authentication in Preventing Hacking Attacks In our digital age, safeguarding personal information is crucial. Two Factor Authentication (2FA) stands out as a vital security measure, offering a robust layer of protection against hacking. By requiring an additional piece...
		Choosing the right business technology rather than blindly trusting AI Choosing the right business technology is not about chasing the latest AI promise. It is about matching mobile networks, fibre, Wi-Fi, IoT and software to the real task. In practice, a sensible technology strategy still beats...
		Fraud, Fraud, Fraud! What's The Cost To Your Business? Did you know that small and medium-sized enterprises (SMEs) account for 99.9% of the businesses in the UK? At the start of 2023, there were estimated to be 5.6 million private-sector businesses ......
		Do You Test Your Email Systems Regularly? I recently sent an email to someone I had previously corresponded with. When I got a bounce-back, I thought I had the wrong address or made a typo. I doubted myself, as that is my nature, but seeing the email address in my ‘h...

Other bloggers you may like ...

		When it takes a village, YourPING Group Mode makes it easy Posted by Steffi Lewis on https://www.yourping.uk Supporting people who live independently is one of the most rewarding jobs a charity or community organisation can do, but it also comes with big chal ...
		Your perfect Cornwall getaway starts at Seascape in Bude Posted by Davina Farrer on https://blog.joindavina.co.uk There is something special about a holiday by the sea. It is not just the fresh coastal air, the sound of the waves or the spectacular sunsets. It is ...
		Get Ahead of the Game with YourPCM's Daily Red List Emails Posted by Steffi Lewis on https://www.yourpcm.uk All business owners know the importance of staying organised and on top of their connections. However, with a hectic schedule and a long list of conta ...
		Getting your sole trader clients ready for MTD For Income Tax Posted by Alison Mead on https://blog.siliconbullet.com If you're a bookkeeper supporting sole trader clients, you've likely already started receiving questions about Making Tax Digital (MTD) for Income Tax ...

The Importance Of Being Earnest

If you do not port your number to a VoIP providerby 31st January 2027, you could face losing it!

This is not a one-off incident!

I want your business to run smoothly; that's the whole idea of technology. It's more important than ever that technology professionals be upfront and straightforward when upgrading their customers' businesses to an up-to-date system.

If you do not port your number to a VoIP provider
by 31st January 2027, you could face losing it!